Utility Billing - Everything you need to know!

  • The City of Port Wentworth bills customers on a monthly basis for water, sewer and/or sanitation. Bills are generated for services used from the 15th-to-the-15th of the month. For example: Utility services for the month of August will be based on water/sewer consumption from June 15th – July 15th. Utility bills are mailed the 1st week of every month and are due upon receipt. Failure to receive a bill does not relieve penalties, fees or disconnection.

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  • As of July 1st, 2023, The City of Port Wentworth will no longer require a deposit on new utility accounts. Anyone with a grandfathered account prior to July 1st 2023, will have the deposit returned once the services are disconnected. We will no longer transfer deposits for landlords. All new applications (excluding businesses) will be accessed a $100.00 application fee. Business applications will be accessed a fee based off of business type.

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  • A disconnection form must be completed whenever a resident or property owner/management company vacates a property within the City of Port Wentworth. This form can be downloaded here or a copy obtained from City Hall. The information listed is used to alert the City to turn off water services and allows the resident to provide a forwarding address where the final bill or refund check can be mailed. Account holders will continue to receive monthly utility bills and accrue charges if a disconnection form is not submitted.

    The City of Port Wentworth does not transfer services from one address to another within City limits. Residents are required to repeat the application process to request water/ sewer/sanitation services at a new property. This means that the required $100 application fee must be paid before services are connected. 

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  • The City of Port Wentworth offers two after-hours drop box locations. One at the old Port Wentworth City Hall, 305 South Coastal Highway, and the other behind the new Port Wentworth City Hall located at 7224 GA Highway 21. Payments received after 4:00 p.m. will be posted to your account the following business day. Please do not place cash inside either drop box location. 

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  • Personal checks are an acceptable form of payment that may be received in the Water Department inside City Hall and will be processed electronically.  Starter checks (checks that require you to hand write your name/address at the top of the check) of any kind will not be accepted. 

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  • Red late notices will be mailed to all residents with a past due balance. Past due water/sewer/sanitation accounts will also receive telephone notifications through our automated system. Thus, it is imperative that account holders notify the City of a change in telephone number as soon as possible.

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  • A 10% late penalty charge will be added on accounts not paid by 5:00 p.m. on the last business day of the month. Past due balances are due by 5:00 p.m. on the 14th of the month or payment in full must be received by 5:00 p.m. on the 15th of the month to avoid disconnection. If the 14th or 15th falls on a weekend or holiday, then payment must be received the preceding business day by 5:00 p.m. 

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  • A $50.00 disconnection fee will be assessed to accounts that are disconnected for nonpayment or returned check. 

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  • The Water Department is located inside City Hall. Residents may pay their utility bill during normal business hours Monday - Friday 8:30 a.m. – 4:30p.m. Customers may also view and pay utility bills here or contact our automated system at 877-261-1074. Customers with a registered account will be able to view their latest water/sewer/sanitation bill and payment/billing history.

    Residents also have the option to sign up for Automatic Bill Payment (ACH Drafts), which authorizes automatic withdraws for the total amount of your utility bill from your checking or savings account on the 15th of each month. The ACH Draft Form is available here. 

     

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  • Major credit/debit cards, personal checks for electronic processing and cash are all acceptable forms of payment for starting new services and paying your monthly utility bill in our office. Customers may contact our automated system for payment via 877-261-1074. 

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  • Monthly utility bills are based on the amount of water you consume each period, sewer charges and a flat fixed fee for sanitation services. If you have any questions regarding the calculation of your bill, please contact City Hall at 912-964-4379 or send an email via our contact us page. 

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  • A $25.00 service fee will be applied to utility accounts if payment is returned for any reason; including returned checks, declined Automatic Payments (ACH Drafts), stop payments on checks, closed accounts, and credit/debit card charge backs. Water services will also be disconnected AND a $50.00 disconnection fee will be added to the account.

    In order to have services restored, the amount of the check AND the additional $25.00 fee must be paid in the form of cash or credit/debit card. Customers with two returned payments will be required to pay their utility bills with cash or credit/debit cards.

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  • For water or sewer emergencies that occur after 5:00 p.m., that are not related to billing, such as a sewer back up or a main water line break, please call the Emergency After-hours number at 912-964-4379.

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  • Outdoor water use may occur only on scheduled days within the hours of midnight to 10:00 a.m. and 4:00 p.m. to midnight.

    Odd-numbered addresses are Tuesday, Thursday and Sunday; Even-numbered addresses are Monday, Wednesday and Saturday. The use of outdoor water is NOT permissible between the hours of 10:00 a.m. to 4:00 p.m.; and No watering is allowed on Fridays.

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  • Water meters are the property of the City of Port Wentworth. Tampering with the meter may result in a citation with fines up to $1,000.00. 

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For questions related to your utility bill statement, call Port Wentworth City Hall at 912-964-4379.